FAQs

WHAT KIND OF LEATHER DO YOU USE?

We use top-grain leather on all our products.

IS YOUR LEATHER FULL ANILINE OR SEMI ANILINE?

We use semi-aniline leather. Semi-aniline leather is more durable than full aniline while retaining a natural appearance. Most of our products use top-grain, semi-aniline cowhide leather.

The increased durability is provided by applying a light surface coating containing a small amount of pigment. This ensures a more consistent color and an extra degree of protection. We use semi-aniline because it is water-resistant, stain-resistant, and more durable.

DO WE USE BONDED LEATHER ON ANY OF OUR PRODUCTS?

No, we do not use bonded leather on any of our products. We actually use split grain leather. When the leather hide is processed, it needs to be "split" because the hide starts off as being too thick to work with. For motion collections, we use PU on outside sides and back.

WHAT IS SPLIT GRAIN LEATHER?

The top portion of a leather hide is what we call the "top grain" leather. The bottom layer is the split grain layer. Split grain leather is a much better compliment than non-leather matches. It also provides a much more natural look and feel to your home similarly with top grain leather. We use split grain on the side and back of the sofa, generally where the body doesn't touch.

WHAT ARE "NATURAL KISSES OF LEATHER"?

We use cowhide that is sourced in South America. Through the tanning process, some of the natural fingerprints are left on the hide. No 2 hides are alike. On average it will take 7 hides to cover just one sofa. If you lined up 6 sofa's all in the same leather, each sofa would have unique markings. That's how you can tell it's authentic. Within one sofa, you'll see variations of texture and tone. Some markings are bug bites, barb wire scars etc. In the leather industry they are called "Kisses of Nature".

I DON'T WANT MY ORDER DELIVERED YET. CAN YOU HOLD MY ORDER?

If you would like us to hold your order, please leave a note or contact us before placing your order. Prospera Home will hold your order for up to 30 days. Storage fees will be incurred if we are notified after your order ships about a request to hold your order. Please note that after you have scheduled your order delivery with our carrier, you may only cancel it once. If a scheduled delivery is canceled more than once, storage fees will apply.

ARE YOUR PRODUCTS PET FRIENDLY?

Pets can damage leather. Our warranty does not cover damage caused by pets. While our products use highly durable top-grain leather, they are still susceptible to pet damage. 

 

ARE THE SOFAS PROTECTED WITH ANYTHING?

Yes, our sofas, loveseats, recliners, and chairs use top-grain, semi-aniline leather with a protective coating. The durable outside layer helps prevent damage from light, scratches, stains, and moisture.

WILL IT FIT IN MY PLACE?

Yes, our sofas, loveseats, recliners, and chairs use top-grain, semi-aniline leather with a protective coating. The durable outside layer helps prevent damage from light, scratches, stains, and moisture.

WILL MY SOFA BE THE RIGHT HEIGHT?

One of the main reasons furniture is returned is due to improper size. It’s essential to consider the measurements before purchasing. Looking over the dimensions of a sofa will determine if it properly fits your height.

We provide a variety of dimensions in all our product descriptions. Make sure to know the height and depth of both the sofa and seat cushions beforehand.

Sofa Height & Depth
Average Sofa Height: 28” to 38”
Average Sofa Depth 30” to 40”
For example:
If you’re 5’2” or shorter, a sofa with a 38” height and 40” depth will not be a good fit.
If you’re 6’ or taller, a sofa with a 28” height and 30” depth will not be a good fit.
Seat Cushion Height & Depth
Average Seat Cushion Height: 18” to 24”
Average Seat Cushion Depth: 20” to 24”
For example:
If you’re 5’2” or shorter, a sofa with a 24” seat height and 24” seat depth will not be a good fit.
If you’re 6’ or taller, a sofa with an 18” seat height and 20” seat depth will not be a good fit.

 

WHERE ARE YOU BASED?

We are happily based in Chino, California. Our office hours are 8:00am - 4:30pm PST - we respond to most emails within a business day or two, but if you don't get a response from us, please check your spam.

WHERE IS YOUR FURNITURE MADE?

Our furniture is designed in North Carolina using globally sourced materials, and expertly assembled in Asia by our trusted manufacturing partner. We take great care to ensure that every piece of furniture we offer meets our high standards of quality and craftsmanship. To achieve this, we work closely with our partners, who specializes in leather furniture manufacturing and has a proven track record of excellence. We take pride in offering furniture that is not only stylish and comfortable but also durable and long-lasting

HOW DOES SHIPPING WORK?

Please view Shipping Policy

WHAT IF I NEED TO RETURN SOMETHING?

Don't worry! Please contact us here and we'll be happy to help guide you through the process. 

WHO DO WE CONTACT?

Customer Care - here

Media requests and collaboration inquiries - here